Terms & Conditions
Thank you for visiting the Chaaypani website. The information published on this website is for general purposes only. We make no representations or warranties of any kind for any purpose, express or implied, about the completeness, accuracy, reliability or availability with respect to the website or the information, products, services and related graphics depicted on the website. Dependence you place on such information is, therefore, strictly at your own risk. Chaaypani does not warrant that any information obtained from this website is free from virus or other faults, defects or typographical error. Chaaypani will not be liable for any damages or injuries that result from the use of information from this site.
All commercial/contractual terms are offered by and agreed to between Chaaypani and you alone. The commercial/contractual terms include without limitation price, taxes, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after sales services related to products and services accepted at the time of order placement.
- Registration: To enable you to place an order from our website, you need to first register yourself online at the website portal by providing details as specified therein, including your name, email address, residential address, telephone number, mobile number, etc. Before you confirm and share your details, you agree that you are 18 years or above and that all information provided by is accurate, current and complete during the registration process and to update such information to keep it accurate, current and complete. Further, you accept that offers related to Chaaypani may be shared with you by SMS/Email.
Your Chaaypani Account will be created for your use only, based upon the personal information you provide to us. You may have only one Chaaypani Account and are not permitted to create multiple accounts. If, you provide false details or have multiple accounts, Chaaypani reserves all rights to blacklist (and only after verification, reinstate) your account without being liable to notify you or for any compensation.
- Password and Security: You are required to maintain secrecy about your password which you have entered at the time of registering on our website. You will be responsible for all orders that are generated from your account and will be held liable for the payment for all such orders. In case of unauthorized access/activity from your account, you will immediately notify us.
- Coupons & Offers: Chaaypani Coupons cannot be clubbed with any other offers. Please submit the coupon code at the time of check out while ordering online, or mention the code while placing your order on phone or any other way. Discounts are exclusive of taxes. All offers and discounts will have limited validity and terms as mentioned in the relevant mode of communication of such offers/coupons.
- Delivery: It shall be the responsibility of the customer to ensure that delivery instructions are clear and concise. Once delivered according to instructions, Chaaypani will accept no responsibility for any subsequent loss or damage. Though we shall use our best efforts to meet the scheduled delivery time, however, it does not guarantee these delivery timelines in every case. Chaaypani shall not have any liability to customers if any part of the customer's order fails to meet in whole or in part the scheduled delivery time. Online delivery shall be limited to the delivery area updated from time to time. Goods and services you purchase from Chaaypani are intended for your personal use and you represent that the same are not for resale.
- Warranty: Without prejudice to the warranties made hereinabove, Chaaypani is not responsible for any food allergies to anyone ordering products from our platform or otherwise. Chaaypani is also not responsible for any damage caused to our products during transportation.
- Using Payment Gateways: You might be required to provide your credit or debit card details to the approved payment gateways while making the payment. In this regard, you agree to provide correct and accurate credit/ debit card details to the approved payment gateways for availing the Services. You shall not use the credit/ debit card which is not lawfully owned by you, i.e. in any transaction, you must use your own credit/ debit card. The information provided by you will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of your credit/ debit card details. We expressly disclaim all liabilities that may arise as a consequence of any unauthorized use of your credit/ debit card.
- Order Confirmation and Updates: All orders by default are considered confirmed. However, upon your successful completion of booking an order, we may contact you on the number provided by you to confirm the details of the order, the price to be paid and the estimated delivery time. Additionally, we may also contact you to inform and confirm any change in the order, due to availability or unavailability or change in price of the order. Please note change or confirmation of the order shall be treated as final. It is clarified that Chaaypani reserves the right to not to process your order in the event you are unavailable on the phone at the time we call you for confirming the order and such event the provisions of the cancellation and refund policy below shall be applicable.
- Currency& Payment Mode: All payments made against the purchases/services on the Platform by you shall be compulsorily in Indian Rupees (INR) only. The Platform will not facilitate transactions with respect to any other form of currency w.r.t. any purchases. You can pay by :
- Credit Card/ Debit Card/Net Banking;
- Credit /Debit Card/Cash at the time of delivery.
Please note that COD is not available to guest users above order value of INR 1000/- and the limit is INR 2000/- for registered user. Orders above these limits will have to be paid for in advance.
Cancellations and Refunds
- As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same. If you cancel your order after it has been confirmed, Chaaypani shall have a right to charge you cancellation fee of a minimum INR 75 up to the order value, with a right to either not refund the order value or recover from your subsequent order, the complete/ deficit cancellation fee, as applicable, to compensate our restaurant and delivery partners. Chaaypani will not charge you cancellation fee for the orders cancelled by Chaaypani for the reasons attributable to Chaaypani or its delivery partners. Further, in the unlikely event of an item on your order being unavailable, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order/change your order and shall be entitled to a refund in accordance with our refund policy.
- We reserve the sole right to cancel your order in the following circumstance:
- In the event of the designated address falls outside the delivery zone offered by us;
- Failure to contact you by phone at the time of confirming the order booking;
- Failure to deliver your order due to unforeseen traffic/weather condition ;
- Unavailability of all the items ordered by you at the time of booking the order.
- You shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on the Platform and only in the event of any of the following circumstances:
- Us cancelling your order due to
- Your delivery location falling outside our designated delivery zones;
- Failure to deliver your order due to unforeseen traffic/weather condition;
- Unavailability of all the items ordered by you at the time of booking the order.
- Our decision on refunds shall be at our sole discretion and shall be final and binding.
- All refund amounts shall be credited to your account within 3-4 business days in accordance with the terms that may be stipulated by the bank which has issued the credit / debit card.
- In case of payment at the time of delivery, you will not be required to pay for:
- Wrong order being delivered; or
- Items missing from your order at the time of delivery.
Governing law and dispute resolution
Please contact us for any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Platform.
In accordance with Information Technology Act, 2000 and rules made there under, the name and contact details for grievance redress are as follows.
Ms. Antara Sethia
Greenmor Energy Products Pvt Ltd
Reg Office: B1/91, Kasturba Nagar, Nirman Nagar,
Phone: +91 - 9246208915
Time: Mon - Sat (9:00 - 18:00)